How can we help?

FAQ

Returns & Exchanges

I would like to exchange or return something

If you'd like to return something, that's no problem. Please simply follow the instructions on our returns page here.

Free returns?

As a small manufacturer, we unfortunately cannot provide you with a free return label for returns. However, you may be able to purchase one directly from us at a discounted rate through our returns portal. Simply follow the steps in the returns portal, and the cost of the label will be deducted from your refund.

Ordering & Shipping

What is the average delivery time?

Information about our delivery times can be found here. During peak online business periods (e.g., Christmas, New Year), slight deviations from the stated delivery times may occur, which are unfortunately beyond our control.

What payment methods do we offer?

You can find all possible payment methods here.

What are the shipping costs?

All shipping costs at a glance: here.

How do I use Oldskull voucher/discount codes?

You can redeem your codes directly at checkout by entering the corresponding code. Usually, only one code can be redeemed per order.

Where can I get discount codes from Oldskull?

Discounts are announced regularly on our social media channels.

https://www.facebook.com/oldskulleurope
https://www.instagram.com/oldskulleurope/

Discount codes for special sales promotions are also published on our homepage .

What do I do if I haven't received a confirmation email?

Sometimes our emails end up in your spam filter, or you make a small typo in your email address. In this case, you won't receive a confirmation email or any other communication from us. This can happen and isn't a big problem. Just send us an email to s.os@oldskulleurope.com or contact us using our contact form.

How can I subscribe to the newsletter?

You can easily subscribe to the OS newsletter by entering your email address in the address field on our homepage or directly here . Here, you'll receive regular updates about new releases, competitions, and current SALES promotions.

Sizes & size chart

What sizes do we offer?

Generally, you can get all our products in sizes S, M, L, XL, XXL and 3XL.

What do I do if my size is no longer available?

If your desired size is no longer available, simply enter your email address in the field below your shopping cart (we'll notify you when the item is back in stock). Please click the confirmation link in your email inbox. You'll receive a short message from us as soon as your item is back in stock.

You are also welcome to contact us personally at s.os@oldskulleurope.com . We will then try to offer a quick solution to your issue.

Where can I find the size chart?

We ask you to take a look at our size chart before completing your order to avoid any disappointment. It's best to compare the measurements with your favorite shirt/sweater from your closet so you can start your new favorite piece right away. You can find the size chart here.

Your account

How can I create a customer account with OS?

If you would like to create an OS account, simply follow the instructions after clicking the "Account" button. As a registered customer, after entering your details once, you can simply log in with your personal password for each new order and place orders with ease.

How can I change my personal information?

In the “Account” section, you can adjust your personal data under “Personal Settings”.

How can I delete my account?

If you would like to delete your account with us, simply send us an email to s.os@oldskulleurope.com and we will take care of everything else.

Technical challenges

I have problems paying

If you have any problems with the payment process, please contact your payment provider or email us directly at s.os@oldskulleurope.com so we can rule out any technical errors. Information on the various payment methods can be found here.

General problems with operation / when shopping?

We ask you to report any problems you encounter on our site, which hopefully shouldn't be too common, so we can find a solution as quickly as possible. Please send all inquiries to s.os@oldskulleurope.com or use our contact form here. Don't be shy, ask the Oldskull Guy!

Didn't find what you were looking for?

We ask you to read the FAQs carefully. If you still have questions, please contact us: